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Happy_Unhappy_Otentik

Unhappy customer = learning opportunity

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Being the “people pleaser” that I am, it’s hard for me when a customer is unhappy with our product or service. Fortunately it is quite rare, but each time it happens we use it as a learning experience. This duo of husband and wife teams began this venture less than two years ago. For me, the connection was clear. I’m good friends with (and a former co-worker of) Ilan Elimaleh…the brains behind Otentik. He developed this awesome, novel product and we received one as a gift before they were even available for sale (7-ish years ago). After moving back to the US, we discussed importing and selling Ilan’s wonderful creation with our friends (and now business partners), who were equally in love with the product. And so our woman-owned-hubby-supported business was born!

The past year has been a wonderfully exciting, busy and challenging time for us. It’s a lot of fun sharing our collective experience with others. We have racked up a pretty awesome customer base and some really rave reviews. Our Amazon product rating is 4.5 stars and 5 stars in seller reviews. The drive for our business comes from wanting to share a simplistic, useful and versatile product that we truly think people will love. Not everyone does, though.

While unhappy customers are rare, they do happen – with all products. One thing that is certain, however, is that we do right by our customers and make ourselves available as much as possible, particularly for setup help. Usually, a few quick tips is all that’s needed to get people sorted out. Continue reading

OtentikGardenSetup-

Otentik sunshade setup: On Grass

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Otentik Sunshade set up in gardenSo…you’re thinking of using stakes with our stakeless sunshade?  Don’t worry, we won’t call you blasphemers or take any offense.  The great thing is that you can setup our sunshades pretty much anywhere.  On a sunny Florida day that is nearing 4,000° F, we set up our Otentik in the backyard and let the kids loose with hoses.  If you’re wondering what the melting point for a sunshade is, I can assure you that 4,000° F might be pushin’ it.

We’ve also seen sunshades attached to trees, the side of a house and even an APC. Not every setup will require the sand bags (or canvas bags, for rocky areas).  And sometimes stakes are just quicker and you want to start relaxing and having fun already.

It’s really not rocket science here, but that didn’t stop me from nearly getting impaled once by my garden stake, as it flew past my head at mach 3. OK…I may be exaggerating a bit here. Continue reading

Medium_Angle

Otentik NEW colors!!

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Otentik USA crew working overtimeLast week we received our new colors and a big shipment to the US!

We may have had a little too much fun working our butts off all night (after working all day, mind you). The champagne and good company certainly helped. 😉 But the best part of carrying around, bagging up and checking inventory on 30 boxes of Otentik sunshades was finally seeing all the beautiful, new colors!

It was like Christmas morning in the summer.

We have 8 different colors in both the medium* and large** size. They are all so great, and we came up with some amazeballs creative names for them all. Without further ado…here are all of our new colors and what they’re called. (No judgement, please, on the names. Unless it’s praise…we’ll always take some of that!).

In our medium size (suitable for up to 5 people, with 5.5 ft tall poles):

Medium Otentik Sunshades

Medium Otentik Sunshades

From left to right.

1. Night black

2. Silver fox

3. Milk chocolate

4. Island blue

5. Sea blue

6. Strawberry ice cream

7. Bright Orange

8. Koolaid Red

In our large size (plenty spacious for up to 7 people, with 7 ft. tall poles):

Large Otentik Sunshades

Large Otentik Sunshades

Also from left to right in the photo.

1. Sandy beach

2. Caramel

3. Dark chocolate

4. Night black

5. Plum crazy

6. Fuchsia

7. Deep blue

8. Island blue

*Medium sunshades are 7 x 8 ft, with 5.5 ft poles. Great for small families and up to 5 people.

**Large sunshades are 9 x 9 ft, with 7.5 ft poles. Perfect for large families and up to 7 people.

***Some of these are very limited (only a few in stock) so please get in touch with us ASAP if you want to reserve a specific color. All inventory will be added to the site this weekend, so orders will be possible straight through the site.

If you have any other questions, don’t hesitate to contact us.

Sales@Otentik.us

or call us: 1 (844) OTENTIK

YAY for new colors!!!

Additional photos!

Large Otentik Sunshades

Large Otentik Sunshades

New Otentik sunshade colors

All our new colors